Policy

Shipping
Processing time
Processing time is 3-5 days, as most items are made by hand and typically made to order.
Estimated shipping times
Due to COVID-19 we are currently only shipping within the United States.
Shipping delays may occur due to the USPS backlog.

Returns & exchanges
We will gladly accept exchanges on:
• T-Shirts
• Candles
• Journals
• Most Accessories
Contact us within: 5 days of delivery
Ship items back within: 10 days of delivery
We don't accept returns or cancellations;
Please contact us at orders@genuinebutterflybrands.com, should you have any problems, question or concerns with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
• Custom or personalized orders
• Items on sale
• Personal Hygiene items ( due to health and sanitary reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.